About the Sixs Casino Help Center
If you're here for the first time sixs casinoWhether you're new here or have been playing for a while, questions can come up at any time. Where do I click, how do I withdraw, how does the bonus work — these are things everyone wonders about.
That's exactly why this Help Center was created. Everything is written in plain, easy-to-understand English so you don't have to keep contacting customer support. That said, if you can't find what you're looking for here, our support team is available 24/7.
Sixs casino's support team is built with Bangladeshi users in mind. They can communicate in Bangla, understand Bangladesh's payment systems, and resolve local issues quickly. Many platforms offer support in English only, which can be a barrier for a lot of users. sixs casino has addressed that gap.
Account Issues & Solutions
Account issues are our most frequently asked questions. Below you'll find step-by-step solutions to the most common problems.
How to open a new account
- 1Go to the sixs casino main page and click the "Register" button.
- 2Enter your active mobile number — this will be your primary identifier.
- 3Create a strong password — at least 8 characters, using a mix of letters and numbers.
- 4Verify using the OTP code sent to your number.
- 5Once your account is activated, you'll be taken directly to your dashboard.
Forgot password or can't log in
- 1Click the "Forgot password?" link on the login page.
- 2Enter your registered mobile number and request an OTP.
- 3OTP delivery may take anywhere from 30 seconds to 2 minutes.
- 4Set a new password and store it somewhere safe.
Important: Only one account is allowed per mobile number. Creating multiple accounts may result in both accounts being suspended and your balance forfeited.
Deposits & Withdrawals — Complete Guide
Payment-related questions are the most common we receive — especially cases where a Mobile Pay transfer was sent but the balance didn't update, or a withdrawal was requested but the money never arrived. This section covers solutions for every scenario.
| Payment Methods | Minimum | Maximum | Time | Fee |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | Instant | Free |
| Nagad | ৳500 | ৳50,000 | Instant | Free |
| Rocket | ৳500 | ৳30,000 | 5 minutes | Free |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 15–30 minutes | Free |
| USDT (TRC20) | $10 | Unlimited | 10 minutes | Network Fee |
If a deposit doesn't appear in your balance
- 1Please allow up to 10 minutes — mobile banking networks can sometimes take a little time.
- 2Save your payment transaction ID or screenshot.
- 3Share your transaction ID in live chat — issues are typically resolved within 5 minutes.
How to withdraw correctly
- 1Go to the "Withdrawal" section from your dashboard.
- 2Select your amount and payment method.
- 3An OTP will be sent to your registered mobile number — use it to verify.
- 4Funds will reach your Mobile Pay/Nagad within 3–5 minutes.
Bonuses & Promos — How to claim them and how to use them
Sixs casinoA variety of bonuses are available. Many players miss out simply because they don't know how to use them correctly. This section covers everything you need to know about bonuses.
What wagering requirements are and why you should know about them
Every bonus comes with a wagering requirement. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you'll need to place a total of ৳10,000 in bets before you can withdraw the bonus funds. This is tracked in your betting history.
Where to Find Promo Codes
To get the latest promo codes The latest promotions page Check regularly. Special codes are also shared in the official sixs casino Telegram group.
Keep in mind: Bonuses are generally valid for 7 days. If the wagering requirements aren't met within that period, the bonus will be forfeited. Activate your bonus as soon as you register.
Common Gaming Issues
Games not loading, a frozen screen, or a sudden disconnect — these things happen occasionally. In most cases, the fix is straightforward.
- Game not loading: Clear your browser cache (Ctrl+Shift+Delete) and refresh the page.
- Live Casino buffering: Check your internet speed — Live games require a minimum of 3 Mbps.
- Sports bet not confirming: Once a match has started, betting is often closed. This is completely normal.
- Winnings not credited to balance: Wait 1 minute after the game ends. If the balance still hasn't updated, contact support.
- If you get disconnected in Aviator or a crash game: If a bet was placed, the system will automatically cash out on your behalf — you won't lose anything.
Security & KYC Verification
Security is critical when it comes to online betting. Sixs casino Industry-standard SSL encryption is in place. To keep your account and funds secure, there are a few important practices to follow.
How to keep your account secure
- Never share your password with anyone — not even our support team will ever ask for it.
- Keep Two-Factor Authentication (2FA) enabled.
- If you log in from an unfamiliar device, change your password immediately.
- Watch out for phishing emails or messages — sixs casino will never ask for your password by email.
What KYC is and when it's required
KYC (Know Your Customer) is an identity verification process. You don't need KYC for regular play. However, for large withdrawals (generally above ৳50,000), you may be asked to submit a photo of your NID or passport once. This is done to protect your account and prevent anyone else from withdrawing funds in your name.
Mobile App — Download & Usage
The sixs casino mobile app is available on both Android and iOS. It's lightweight, uses minimal data, and performs well even on slow connections.
- Android: Go to Settings and enable "Unknown sources," then download the APK file.
- iOS: Download directly from the App Store.
- App Update: When a new version is available, you'll receive a notification directly within the app.
- Notification Issues: Check the notification permissions for the sixs casino app in your phone's settings.
Frequently Asked Questions
Here are the answers to the most frequently asked questions, all in one place.
Contact Us
If you can't find the answer on this page, contact our support team directly. We're always ready to help in Bengali.
Live Chat
Active 24/7For the fastest resolution, use Live Chat. Average response time is 2 minutes.
Start ChatTelegram
Active 24/7Join our Telegram group for support and promo updates all in one place.
Join the GroupEmail Support
Within 2 hoursFor complex issues, send us a detailed email — you can attach documents as well.
Email Us